1. Who handles your information
Lumi Li, an individual operating Wavik from China, is responsible for the personal information Wavik handles. Contact [email protected] for privacy questions or requests. Waffo and other providers may act under their own responsibilities for some of the information they receive; their policies are linked below.
This policy does not describe an account system that does not exist. The current service uses a browser-linked balance and verified payment records rather than Wavik usernames and passwords.
2. Information we collect
- Generation requests: the description you enter, duration and other settings, request identifiers, status and generated audio. Your description is sent to the generation provider. Wavik’s balance ledger keeps task references and a request fingerprint for duplicate-request protection, rather than a plain-text archive of every prompt.
- Purchases and balances: an internal buyer identifier, order and provider references, amounts, currency, payment status, purchased and used counts, timestamps, and the purchase email returned with a verified payment.
- Recovery and support: the email and information you send, purchase evidence, case references, ownership checks, recovery-code hashes, transfer records and the communications needed to resolve the request.
- Requests to our servers: network and device information such as an IP address, browser details, request path and diagnostic errors may be processed by the servers and infrastructure delivering the site for operation and security.
Card numbers, card security codes and other payment credentials are entered at hosted checkout, not into a Wavik card form. Wavik does not store full card numbers or security codes. Do not send them to support.
3. Why we use it
We use this information to generate and deliver the sound you request, verify payment, maintain the generation balance, prevent duplicate spending, recover access, process refunds, investigate abuse and respond to support. We also keep records needed for applicable financial, dispute-resolution and legal obligations.
Where applicable law requires a legal basis, these purposes rely on performing the requested service or purchase contract, complying with legal obligations, and protecting the service and users where lawful. We obtain consent where the law requires it. Withdrawing optional consent does not affect earlier lawful processing; information necessary to fulfill a purchase or maintain security may still be required.
5. Providers and sharing
- Waffo: handles hosted checkout, payment verification, receipts and payment-related refund processing. Purchase details and provider references are shared to reconcile your payment. See Waffo and the privacy information presented at its checkout.
- fal.ai / Features & Labels, Inc.: receives the prompt and generation settings to run the requested audio model and return results. See its Privacy Policy and API Services Terms.
- ElevenLabs: supplies the current Sound Effects V2 model through fal.ai. Model requests may be processed by the model partner under the applicable API arrangement. See the model listing and ElevenLabs privacy information.
- Infrastructure and support services: website infrastructure processes requests and diagnostics, and email services deliver messages you send to support. Authorized people handling support can access the information needed for a case. We do not publish your payment email, recovery credentials or private support correspondence.
We disclose information when necessary to meet a legal obligation, protect users against abuse, or resolve a payment dispute. Wavik does not sell your personal information or share it for cross-context behavioral advertising. We do not use your private prompts in public marketing without permission or operate our own model-training pipeline. Provider processing and retention are governed by their applicable arrangements; we do not promise that all third-party data is deleted immediately or that every model has identical data terms.
6. Storage and retention
Generated audio: Wavik provides temporary result access rather than permanent file storage. Current tasks use a short access window of approximately one hour. Cached audio becomes eligible for cleanup after about an hour; cleanup runs during subsequent service activity, so this is not a promise of deletion at an exact second. Provider copies and files you download have separate lifetimes.
Purchase and balance records: retained while needed to preserve a valid unused balance and reconcile purchases, usage, recovery, refunds or disputes, and for any further period required by applicable financial or other law. Counts not expiring does not justify retaining unrelated data indefinitely.
Support and verification: retained while the case is open and for as long as needed for follow-up, fraud prevention or a legal obligation. Recovery codes expire, but the ownership and transfer audit records can outlast a code to prevent duplicated balances. Diagnostic information is kept only for the operational or security purpose for which it is needed.
When a purpose and any legal retention requirement end, we delete or anonymize the relevant information. Access and deletion requests are handled manually; the site does not claim to offer an automated account-deletion button or a fixed purge schedule it has not implemented.
7. International processing and security
Wavik is operated from China and uses international payment and generation providers. Information may be handled in China and in countries where those providers operate, including the United States. Contact us for information about the provider involved in a particular request. Where applicable law requires additional notices, consent or transfer safeguards, those requirements must be met; this policy is not a substitute for them.
We restrict access to records, keep service credentials on the server, and use appropriate safeguards for the information handled. No online service is completely secure. Do not include sensitive personal information in a sound description or disclose a recovery code to another person. Report suspected unauthorized access to [email protected].
8. Access, correction, deletion and complaints
Email [email protected] to request access, a copy, correction or deletion of your personal information, withdraw consent where relevant, or exercise another right available under the law that applies to you. You may also complain to a competent privacy regulator. We do not require you to give up applicable rights to use support.
Use your purchase email and provide an order reference if your request concerns a balance. We may verify ownership before disclosing records or acting on a request. We ask only for information reasonably needed for verification; knowing another person’s email is not sufficient proof. We will explain if a record must be retained or a request cannot be fulfilled, and respond within any deadline required by applicable law.
Deleting all identifiers while a purchased balance remains can make recovery impossible. We will discuss the effects with you rather than silently erase paid counts or refund rights. Required accounting records and records of a resolved complaint may be retained separately with limited use.
9. Age and policy changes
Wavik is for adults aged 18 or older and is not directed to children. If you believe a child has submitted personal information, contact us so we can investigate and take appropriate action. We may update this policy when data handling changes and will identify the new date and provide any notice required for a material change.